GOOD TO KNOW / CHUI WOON
A few quiet answers.
Everything you need to know about our incense, your order and the little rituals in between.
The incense
What makes Chui Woon incense special?
Our collection is chosen for its considered materials, thoughtful craftsmanship and the small moments of stillness it brings to everyday life.
How do I use incense sticks?
Place a stick in a stable holder on a heat-resistant surface. Light the tip, let it catch, then gently extinguish the flame. Never leave burning incense unattended; keep it away from children, pets and flammable materials.
How should I store my incense?
Keep incense in its packaging in a cool, dry place, away from direct sunlight and moisture.
Orders & delivery
When will my order arrive?
Delivery options and costs are shown at checkout for your address. For questions about a specific order, please contact us with your order number.
Can I change or cancel my order?
Please contact us as soon as possible with your order number. We will check whether a change is still possible before your order is dispatched.
Returns & care
What if my order arrives damaged?
Please contact us with your order number and photos of the product and packaging so we can review the issue.
Where can I find your returns policy?
You can find the current terms on our Returns & Refunds policy page linked in the footer.